Donor support
How can we help with your donation?
Most donors can take care of things in about a minute — start with your email below.
Manage your donations
Enter the email you used when you donated. We'll send you a one-time sign-in code — no password needed.
- Find, update, or cancel a charge or donation
- Request a refund
- Update contact information
- Get a copy of your receipt
- Change a recurring gift or payment method
Already have a code? Enter it here.
By submitting forms on this page you agree to the Terms and Privacy Policy.
Frequently asked questions
Anedot processes the payment but does not decide or issue refunds. The organization that received your gift does — and their contact information is listed on every receipt.
- Use Look up a gift by email above to get a one-time sign-in code. Open the gift, then use Need help? for the organization's email or phone — or sign in if you have a donor account and Request refund is available.
- Do not submit a support ticket for a refund — our team cannot refund on the organization's behalf.
Bitcoin donations cannot be refunded.
Still need help?
If you could not resolve it with the options above, contact the organization directly. For refunds, do not use this form — open the gift (email lookup above) to request a refund, or email/call the organization using the contact details on your receipt. If you need technical assistance with your account, submit a ticket, and our donor support team will follow up.
and our team will follow up.